Frequently Asked Questions

> You need to ensure you are using the recommended media posted on the media compatibility list.
> If you are already using the recommended media, please ensure you have the correct jumper setting.
> Make sure the drive is listed okay in Device Manager. To ensure this, right click My Computer/Properties/Hardware/Device Manager. You should have a listing here for optical drive. Double click on the optical drive and make sure there are no yellow ! marks on the drive.
> Get the latest Firmware updates available for your drive.