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FAQs (Frequently Asked Questions)

General questions

Sony Optiarc makes no warranties or representations as to this documents accuracy and Sony Optiarc specifically disclaims any liability or responsibility for any errors or omissions in the content. The information contained in this document is subject to change without notice.

What is our product list?

 

End Of Life

Current / Replacement Models

 


External Slimline DVDRW

 


DRX-S77U
DRX-S70U
DRX-S90U

No Replacement Model

External Slimline Blu-ray Writer

 


 


BDX-S500U
BDX-S600U


 

 


No Replacement Model

 


Half Height DVDRW

 


AD-7260S
AD-7240S
AD-7220S
AD-7200S
AD-7190S
AD-7170S (AW-G170S)
AD-5170S

AD-7280S

*AD-7261S
*AD-7241S
*AD-7221S
*AD-7201S
*AD-7191S

No Replacement Model

 


Half Height DVDROM

 


DDU1675S
DDU1671S

 


DDU1681S

 


Half Height Blu-ray Writer 

 

BD-5300S (OEM bulk)
BWU-500S (Retail)

 


 


No Replacement Model


 

Slimline Blu-ray Writer 

BD-5740H
BD-5730S

 


 


BD-5750H
BD-5850S


 


 

 Slimline Blu-ray Combo

BC-5540H
BC-5500H

BC-5550H

 


Slimline Blu-ray Combo
(Slot)

 


 


BC-5600S
BC-5640H


 

 


BC-5650H

Slimline DVDRW

 


 


AD-7740H
AD-7710H
AD-7700S


 

AD-7760H

Slimline DVDRW
(Slot)

AD-7690H
AD-7670S

AD-7800H


Half Height Blu-ray Combo

BC-5100S

No Replacement Model


Half Height Blu-ray ROM

 


BR-5100S

 


No Replacement Model


Slimline Combo

 


CRX890S

 


No Replacement Model

 

P-ATA interface

 

End Of Life

Current / Replacement Models

Half Height DVDRW

AD-7220A
AD-7200A
AD-7190A
AD-7170A (AW-G170A)
AD-5170A (AW-Q170A)

No Replacement Model

*AD-7221A
*AD-7201A
*AD-7191A

Half Height DVDROM

DDU1678A
DDU1675A
DDU1615A

Slimline Blu-ray Combo

BC-5500A

Slimline DVDRW

AD-7590A
AD-5540A
AW-G540A

Slimline DVDRW
(Slot)

AD-7630A

Slimline Combo

CRX890A
CRX880A

* LightScribe models

Burn procedure aborted with error code: "Power Calibration Error"

A firmware or driver update is not necessary for your optical drive to run with Windows OS.

Are there any drivers to download?

All Sony Optiarc CD/DVD/Blu-ray drives are ATAPI-devices. There is no need for special drivers when using operating systems like Linux, MacOS or Windows 9x/ME/NT/2000/XP/Vista/Win 7. The devices will be handled by the embedded drivers from the operatingsystem.
DVD-RAM works at least with Nero InCD version 4.3.20.1. Under Windows XP, DVD-RAM media can also be written without any driver and writing software. In this case, please follow instructions on Microsoft knowledge database www.microsoft.com [article 283588 and 826510]
You also need software to view DVD movies or write data. Only Retail drives are sold with accessories and playback/writing sofware. For other drives, you will have to purchase the software seperately. Our devices were tested successfully with following ones:


-          Power DVD          (www.gocyberlink.com)
-          Win DVD              (www.intervideo.com)
-          Cineplayer           (www.cineplayer.com)
-          Nero ShowTime   (www.nero.com)
Please note: In most cases it is not enough to use only windows media player or some kind of freeware player, because they do not include the necessary media codecs.

What is the optical Drive Warranty Policy?

Warranty exchanges are supported through our distributor/retailer/resellers.  Consequently, you should contact the place of purchase for instruction. They should be able to validate your warranty and provide you with necessary support.  If you have any difficulty, let us know.


For DRX-S70U-W, please click here for additional warranty information

What is BDXL?

The BDXL format supports 100 GB (triple layer) and 128 GB (quad layer) Blu-ray media. Not all Blu-ray recorder will support BDXL format.

Can I purchase a different color bezel or faceplate for my optical drive?

Unfortunately, we only offer OEM drives with black and beige color bezels for the US market.
And we do not offer any replacement bezels; only the complete OEM drives.

How many times can I change my optical drive region code?

Optical drives are limited in the number of region changes per drive (up to 5 times). 
When a DVD movie is inserted into an optical drive, the drive reads the region code to determine whether the film was actually manufactured for the region where the film is about to be played.
If the region code and the film are not the same, the optical drive changes its code, but only up to five times. The fifth change determines the final setting of the optical drive with regard to regional codes. After this code has been set, the drive can only read DVD movie with the same code as the drive.

My optical drive didn’t work upon receiving (DOA). What can I do?

If the product didn't work upon receiving (DOA), then you should make the claim to the supplier.

Why can media not be written at maximum speed?

 You can only write media with 4x / 8x speed that are marked as 4x / 8x media. On all other media types you can only write with lower speeds. Please use media recommended by Sony Optiarc for optimal performance.
You can get a list of recommend media for your drive from our download page.
 
Additional information for DVD/CD media:


DVD/CD writers refer to a list of pre-tested media. If inserted media doesn’t match any item on the table, the DVD writer switches to a slower speed.There is no way to circumvent this test. This effect can also be observed by starting up the computer without a blank medium in the writer. When you launch the writing program, the drive is detected correctly. When you insert a blank CD/DVC and it fails the test, the writer switches back. You can as well observe this in the writing program. Our writers are designed to achieve the highest possible quality for the respective media. This means that it is possible that various types of media cannot be written at the certified speed but the resulting CD/DVD can be read on all drives.To maintain the highest speed and security, use only media recommended by Sony Optiarc. You will find a list of recommended media in our download section.

Can the drive burn CD/DVD using the Microsoft built-in application?

If you are using Windows XP, you will need a 3rd-party burning application to burn DVDs (Nero, Roxio, etc.). 


 


You should be able to burn CDs within Windows built-in application.


 


If you are using Windows Vista, you should be able to burn CDs and DVDs within Windows built-in application.

What regional code does my DVD drive support and is there a way to reset them?

The following regional codes are regulated:



1: North America
2: Japan, Europe, Middle East, South Africa
3: South East Asia including Hong Kong
4: Australia, New Zealand, Central and South America
5: North West Asia, North Africa
6: China



Regional codes are officially stipulated and valid internationally. This is why every DVD video film contains the code for the region it was manufactured for. When a film is inserted into a DVD drive, the drive reads the code to determine whether the film was actually manufactured for the region where the film is about to be played.
If the regional code and the film are not the same, the drive changes its code – but only up to five times. The fifth change determines the final setting of the DVD-ROM drive with regard to regional codes. After this code has been set, the drive can only read DVD video films with the same code as the drive.



This process is stipulated by RPC-2 (www.dvdcca.org ).



DVD drives without regional code detection or drivers with software or firmware that resets this code are not available from Sony Optiarc

Drive is very loud when reading or writing

Make sure the drive is securely mounted to the computer’s chassis. Excessive vibration can be caused by loose or uneven mounting.

How can I install my optical drive? Please provide the installation guide?

For S-ATA interface half height drive, please refer to the following web site:


Installation-Guide-for-S-ATA


For P-ATA interface half height drive, please refer to the following web site:


Installation-Guide

Drive purchased with the system.

Optical drive that is purchased with the PC system is uniquely configured to meet the PC manufacturer’s system configuration and requirements.


Please contact the PC manufacturer for all your technical and support questions.

What are the system requirements for Blu-ray Video Playback?

CPU
Intel Core 2 Extreme series, Intel Core 2 Quad series, Intel Core 2 Duo E4300 (1.8 GHz) or higher, Intel Core 2 Duo T5600 (1.83 GHz) or higher, Intel Core Duo T2400 (1.83 GHz) or higher, Intel Pentium D 840 (3.2 GHz) or higher, Intel Pentium M 755 (2.0 GHz) or higher, Intel HT Technology Pentium 4 541 (3.2 GHz) or higher, AMD Athlon 64 X2 3800+ (2 GHz) or higher, AMD Turion 64 X2 TL-50 (1.6 GHz) or higher


OS
Windows XP Home Edition SP3 / Professional SP3
Windows Vista Home Basic SP1 / Home Premium SP1 / Business SP1 / Ultimate SP1
Windows 7 Home Premium / Professional / Ultimate


RAM
512 MB RAM memory or more for Windows XP, 1GB or more for WIndows Vista and Windows 7


Display
HDCP-supported display with HDMI or DVI video input (1,920 x 1,080 resolution or higher recommended)


Graphic controller/card
PCI Express compatible HDCP-supported graphic card w/HDMI or DVI video output w/256 MB video RAM
ATI Radeon X1600 or higher, ATI Mobility Radeon HD 3400 or higher, Nvidia GeForce 7600 GT or higher, Intel 965G or higher


HDD
150MB free HDD space or more

Internet connection


Broadband recommended


* Even if your system meets the above requirements, there may be some BD-ROM titles which do not playback correctly depending upon some factors, such as codec and bit rates. Specifications are subject to change anytime without notice.

Contact

If you have any further questions or did not find a solution to your problem please make use of our